Returns & Exchanges

At Loop, we want you to be fully satisfied with your high-performance tech, which is why we offer a 30-day window for returns on all hardware and accessories. All returned items must be in their original packaging with all included cables and documentation to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Loop account, navigate to your order history, and select the item you wish to return to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Hardware

  Securely pack the device in its original box, ensuring all components like chargers and manuals are included, and clear any personal data or passwords from the device.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your confirmation email to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, we will process your refund to the original payment method within 3-5 business days.