Frequently Asked Questions
Everything you need to know about your Loop electronics experience.
What is the warranty period for Loop devices?
All Loop electronics come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. Most orders arrive within 3-5 business days.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Do you offer international shipping?
Yes, Loop ships to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes upon arrival.
Are your products compatible with both iOS and Android?
Most Loop smart devices are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on the product page for specific software requirements.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.